Refund & Cancellation Policy

1. Who and What This Covers

This policy explains how subscriptions, cancellations, and refunds work for Heimcore and the CORE AI assistant (the “Service”).

The Service is operated by:

Individual Entrepreneur Danila Manko (registration No. 324087215), operating as Heimcore
Angisa 78, Batumi, Georgia
Email: support@heimcore.ai

Payments are processed by our payment provider Creem, which acts as the Merchant of Record. Creem is the seller of record for your purchase, appears on your card or bank statement, settles the transaction, and calculates, collects, and remits any applicable taxes (such as VAT or sales tax). Refunds are processed by Creem on our instruction and in accordance with this policy and applicable law.

2. Subscriptions & Plans

Heimcore is offered on a subscription basis across the Free, CORE Starter, CORE Pro, and CORE Business plans. Paid plans are billed monthly or annually in advance (annual plans include two months free). Prices are in US dollars and do not include taxes that may apply in your country; applicable taxes are displayed and added at checkout by Creem.

Paid plans auto-renew at the end of each billing period until you cancel.

3. Cancellation & Auto-Renewal

• You can cancel at any time from your in-app billing settings inside CORE, or via the subscription management link in your Creem payment receipt. Cancellation is available directly from the product.
• After cancelling, you keep access to your paid plan until the end of the current billing period. You will not be charged again.
• There is no cancellation fee.
• Cancellation stops future auto-renewals; it does not automatically refund an already-started paid period (for refunds, see Section 4).

4. Refunds

4.1 14 Days from Your First Payment

If something isn't right, contact us within 14 days of your first subscription payment and we'll refund that first payment in full.

4.2 Right of Withdrawal for EU and UK Consumers

If you are a consumer in the EU, UK, or another jurisdiction with a similar right of withdrawal, you may cancel your subscription within 14 days of signing up and receive a full refund of your first payment. This statutory right applies on top of, and is consistent with, our standard 14-day refund above. Note: by starting to use the paid features within the 14-day period, you may waive this right; we show a clear notice at checkout. Where the right of withdrawal applies, refunds are issued no later than 14 days.

4.3 Renewals

Subscriptions are billed for the upcoming period in advance. After a renewal has been charged, we do not generally provide pro-rated refunds for partial months, except where required by law. To avoid being charged for the next period, cancel before your renewal date.

4.4 Discretionary Refunds

We may also issue refunds at our discretion for duplicate charges, billing errors, or extended service outages.

4.5 No Refund for Policy Violations

If access is terminated for a violation of our Terms of Service or Acceptable Use Policy, the paid period and any unused CORE COINS are non-refundable, except where required by law.

5. CORE COINS (Usage Credits)

CORE COINS are prepaid credits for using metered functions of the Service (such as chat, office / agent runs, and voice minutes). Please understand:

• CORE COINS are a prepaid balance usable only for Heimcore's own features.
• They have no cash or monetary value and are not a currency, cryptocurrency, e-money, stored-value instrument, security, or payment instrument of any kind.
• They cannot be cashed out, exchanged, withdrawn, transferred, or sold, and cannot be used outside Heimcore.
• Purchased CORE COINS are non-refundable except where required by law. Complimentary or granted coins may expire or be adjusted in line with your plan.

If applicable consumer law gives you a right to a refund of a CORE COINS purchase (for example, under the EU/UK 14-day right of withdrawal and provided the coins have not yet been used), that refund is processed through Creem to your original payment method.

6. How to Request a Refund

Email support@heimcore.ai from the email address used for your purchase, and include your order or receipt number. We respond within 2 business days. Approved refunds are returned to your original payment method through our payment provider, Creem (Merchant of Record). The time it takes to appear depends on your bank and card network.

7. Contact

Questions about billing or this policy? Reach us at support@heimcore.ai.

Operator:
Individual Entrepreneur Danila Manko (registration No. 324087215), operating as Heimcore
Angisa 78, Batumi, Georgia